Currently Browsing: Customer Service
You may not have been taken hostage by pirates on the high seas, but whether you know it or not you or your clients have been contacted by pirates – otherwise known as fraudulent telephone marketers and toner pirates – sales people attempting to sell vastly overpriced or counterfeit products.
They will use many different words and scripts to convince the listener that they are legitimate. Counterfeiting...
We’ve heard a lot lately about the problems associated with road rage and air rage. But according to a survey by Prudential, some of your customers may be suffering from “phone rage.” Results from this survey found that some phone systems annoy customers more than they help them.
If you are like most consumers, this is not a surprise to you.
If you are not sure how your company’s telephone system is...
The customer walked into Ken Adams’ store in Newburyport, Massachusetts and said she needed four typewriter ribbons – and needed them quickly. (Yes, some people still actually use typewriters :-)
Ken didn’t stock the ribbons but said he could order them. But because she needed them immediately, Ken suggested the customer try another store nearby. The customer thanked him and left.
Later that...
You may be as surprised as I was, with the results of this survey.
At the Genesys Telecom Lab’s G- Force customer conference, the head of marketing and business development revealed the fascinating results of the company’s Global Consumer Survey. 4500 Consumers were surveyed.
According to the findings, customers are open to cross-sell, but using different media based on the context and if the offer is...
Pirates in Your Office
Are You Contributing to Phone Rage?
A $15,000 Contract From Four Typewriter Ribbons
Clients Do Want To Hear From You
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Ann Barr
757.463.0924
3419 Virginia Beach Blvd #201
Virginia Beach, VA 23452
Books By Ann Barr
