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	<title>Ann Barr&#187; Customer Service : Ann Barr : Teaching You How To Outsell Your Competition : Sales Coach</title>
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	<description>Teaching You How To Outsell Your Competition</description>
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		<title>The Loyalty Factor</title>
		<link>http://www.annbarrblog.com/sales-tips/customer-service-sales-tips/the-loyalty-factor/</link>
		<comments>http://www.annbarrblog.com/sales-tips/customer-service-sales-tips/the-loyalty-factor/#comments</comments>
		<pubDate>Wed, 26 May 2010 01:30:02 +0000</pubDate>
		<dc:creator>Ann Barr</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[relationship]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[sales team]]></category>
		<category><![CDATA[salesperson]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[starbucks]]></category>

		<guid isPermaLink="false">http://www.annbarrblog.com/?p=1396</guid>
		<description><![CDATA[Are they loyal to you personally or loyal to the company?  Customer loyalty is one of the &#8220;must-haves&#8221; for any business. From the executive suite to the sales team to the call center, the drill is often the same: Engage customers enough to make them loyal to our product.  But what happens when those employees [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>4 Tips When Notifying Customers of a Price Increase</title>
		<link>http://www.annbarrblog.com/sales-tips/4-tips-when-notifying-customers-of-a-price-increase/</link>
		<comments>http://www.annbarrblog.com/sales-tips/4-tips-when-notifying-customers-of-a-price-increase/#comments</comments>
		<pubDate>Sat, 24 Apr 2010 20:20:24 +0000</pubDate>
		<dc:creator>Ann Barr</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Sales Tips]]></category>
		<category><![CDATA[annual agreement]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[good communication]]></category>
		<category><![CDATA[how to handle price increase]]></category>
		<category><![CDATA[notify customer of price increase]]></category>
		<category><![CDATA[phone]]></category>
		<category><![CDATA[price increase]]></category>
		<category><![CDATA[quantity discount]]></category>

		<guid isPermaLink="false">http://www.annbarrblog.com/?p=1030</guid>
		<description><![CDATA[Last week I received this question from one of my e-class participants:
“I have a customer that I&#8217;m selling a specific product to with a very low price.  How can I increase the price without an objection?  Also, if I happen to increase the price on the invoice, should I tell him or stay silent until [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Office Depot Overcharging?</title>
		<link>http://www.annbarrblog.com/sales-tips/customer-service-sales-tips/office-depot-overcharging/</link>
		<comments>http://www.annbarrblog.com/sales-tips/customer-service-sales-tips/office-depot-overcharging/#comments</comments>
		<pubDate>Tue, 16 Mar 2010 00:18:22 +0000</pubDate>
		<dc:creator>Ann Barr</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Office Depot]]></category>
		<category><![CDATA[ordering]]></category>
		<category><![CDATA[overcharging]]></category>
		<category><![CDATA[paper]]></category>
		<category><![CDATA[pens]]></category>

		<guid isPermaLink="false">http://www.annbarrblog.com/?p=1162</guid>
		<description><![CDATA[In the midst of a recession that has hit business and consumer spending especially hard, it may not be so surprising that retailer Office Depot is having a rough go of things: The No. 2 office-supplies chain lost money in each of the past five quarters and is expected to lose $96 million this year. [...]]]></description>
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		<slash:comments>3</slash:comments>
		</item>
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		<title>Pirates in Your Office</title>
		<link>http://www.annbarrblog.com/sales-tips/customer-service-sales-tips/pirates-in-your-office/</link>
		<comments>http://www.annbarrblog.com/sales-tips/customer-service-sales-tips/pirates-in-your-office/#comments</comments>
		<pubDate>Fri, 12 Feb 2010 15:16:56 +0000</pubDate>
		<dc:creator>Ann Barr</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[avoid being scammed]]></category>
		<category><![CDATA[copier toner]]></category>
		<category><![CDATA[counterfeit products]]></category>
		<category><![CDATA[fraud]]></category>
		<category><![CDATA[fraudulent telephone marketers]]></category>
		<category><![CDATA[sales people]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone pirate schemes]]></category>
		<category><![CDATA[toner pirates]]></category>

		<guid isPermaLink="false">http://www.annbarrblog.com/?p=535</guid>
		<description><![CDATA[You may not have been taken hostage by pirates on the high seas, but whether you know it or not you or your clients have been contacted by pirates – otherwise known as fraudulent telephone marketers and toner pirates &#8211; sales people attempting to sell vastly overpriced or counterfeit products.
They will use many different words [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Are You Contributing to Phone Rage?</title>
		<link>http://www.annbarrblog.com/sales-tips/free-weekly-sales-tips/are-you-contributing-to-phone-rage/</link>
		<comments>http://www.annbarrblog.com/sales-tips/free-weekly-sales-tips/are-you-contributing-to-phone-rage/#comments</comments>
		<pubDate>Tue, 02 Feb 2010 16:27:34 +0000</pubDate>
		<dc:creator>Ann Barr</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Free Weekly Sales Tips]]></category>
		<category><![CDATA[consumer]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[incoming calls]]></category>
		<category><![CDATA[keep happy customers]]></category>
		<category><![CDATA[phone]]></category>
		<category><![CDATA[phone system]]></category>
		<category><![CDATA[prospect]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://www.annbarrblog.com/?p=229</guid>
		<description><![CDATA[We’ve heard a lot lately about the problems associated with road rage and air rage.  But according to a survey by Prudential, some of your customers may be suffering from “phone rage.”  Results from this survey found that some phone systems annoy customers more than they help them.
If you are like most consumers, this is [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>A $15,000 Contract From Four Typewriter Ribbons</title>
		<link>http://www.annbarrblog.com/sales-tips/free-weekly-sales-tips/a-15000-contract-from-four-typewriter-ribbons/</link>
		<comments>http://www.annbarrblog.com/sales-tips/free-weekly-sales-tips/a-15000-contract-from-four-typewriter-ribbons/#comments</comments>
		<pubDate>Sat, 30 Jan 2010 23:02:18 +0000</pubDate>
		<dc:creator>Ann Barr</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Free Weekly Sales Tips]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[good customer service]]></category>
		<category><![CDATA[helping customers]]></category>
		<category><![CDATA[how to ask for referrals]]></category>
		<category><![CDATA[lifetime customer]]></category>
		<category><![CDATA[loyal customers]]></category>
		<category><![CDATA[referral]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://www.annbarrblog.com/?p=120</guid>
		<description><![CDATA[The customer walked into Ken Adams&#8217; store in Newburyport, Massachusetts and said she needed four typewriter ribbons &#8211; and needed them quickly.  (Yes, some people still actually use typewriters :-)
Ken didn&#8217;t stock the ribbons but said he could order them.  But because she needed them immediately, Ken suggested the customer try another store nearby. The [...]]]></description>
		<wfw:commentRss>http://www.annbarrblog.com/sales-tips/free-weekly-sales-tips/a-15000-contract-from-four-typewriter-ribbons/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Clients Do Want To Hear From You</title>
		<link>http://www.annbarrblog.com/sales-tips/clients-do-want-to-hear-from-you/</link>
		<comments>http://www.annbarrblog.com/sales-tips/clients-do-want-to-hear-from-you/#comments</comments>
		<pubDate>Fri, 08 Jan 2010 04:20:07 +0000</pubDate>
		<dc:creator>Ann Barr</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Sales Tips]]></category>
		<category><![CDATA[call the client]]></category>
		<category><![CDATA[call your customer]]></category>
		<category><![CDATA[communicate with client]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Sales]]></category>

		<guid isPermaLink="false">http://www.annbarrblog.com/?p=6</guid>
		<description><![CDATA[You may be as surprised as I was, with the results of this survey.
At the Genesys Telecom Lab&#8217;s G- Force customer conference, the head of marketing and business development revealed the fascinating results of the company&#8217;s Global Consumer Survey. 4500 Consumers were surveyed.
According to the findings, customers are open to cross-sell, but using different media [...]]]></description>
		<wfw:commentRss>http://www.annbarrblog.com/sales-tips/clients-do-want-to-hear-from-you/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>#1 Reason Why Customers Leave</title>
		<link>http://www.annbarrblog.com/sales-tips/customer-service-sales-tips/1-reason-why-customers-leave/</link>
		<comments>http://www.annbarrblog.com/sales-tips/customer-service-sales-tips/1-reason-why-customers-leave/#comments</comments>
		<pubDate>Fri, 08 Jan 2010 03:10:54 +0000</pubDate>
		<dc:creator>Ann Barr</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[consumers]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[Interactive voice response]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[Small business]]></category>
		<category><![CDATA[Small Business Administration]]></category>
		<category><![CDATA[winning back a customer]]></category>

		<guid isPermaLink="false">http://www.annbarrblog.com/?p=3</guid>
		<description><![CDATA[What do you think?  Do customers leave because they found a lower price elsewhere?  This may surprise you..
According to marketing research, price is NOT the number one reason why customers leave.

Product dissatisfaction?  According to a study by the Small Business Administration, that is actually the number two reason.  Price ranked third and was the reason [...]]]></description>
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		<slash:comments>5</slash:comments>
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